Refund policy

4. Returns & Exchanges

We are committed to customer satisfaction. However, due to product authenticity and hygiene standards, the following conditions apply:

• Returns: Accepted within 7 days of delivery, provided the product is unopened, sealed, and in its original packaging.

• Exchanges: Allowed within 14 days of delivery, under the same conditions (unopened, sealed pack only).

• Opened or unsealed items cannot be returned or exchanged.

• Refunds are processed only after inspection and approval of the returned product. Processing may take 14 business days.

• Redemption Codes, Promo Codes, and Vouchers: Once activated, redeemed, or used, these items are non-refundable and non-exchangeable under any circumstances.